Returns & Exchanges

We want you to be completely satisfied with your Zenbivy purchase. If you are not happy with your order, you can return or exchange eligible items in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging with all tags attached to ensure a smooth inspection.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will issue a refund to your original payment method within 5-7 business days.